India seems to be on track & year 2024 to become the best year for Indian aviation. With the provisional estimates of more than 150 million domestic and 68 million international passengers taking to the sky in 2023, the total air passenger traffic is predicted to be well north of 225 million.
A large airport in India having heavy passenger traffic have their own challenges as Airports are also part of their customer experience. Keeping busy airports super clean is always a challenge with continuous customer flow. Places like washrooms faces some big problems. Customers come from varied backgrounds with different hygiene habits and hygiene expectations.
Key Challenges –
- Inability to keep washrooms completely odorless 24×7 was harming the airport’s reputation.
- Keeping urinals clog free was also a challenge as unable to take up long washroom closures for cleaning due to continuous & heavy traffic – maintenance & downtime
A major and one of the busiest airports in India was looking to increase its customer satisfaction rating by reducing washroom complaints. One of the major issues faced was urinals clogging due to uric salt deposition also resulting in bad odour.
Solution –
To achieve this goal there needed to be a change made to their washroom maintenance SOP. BIDOC® team focussed on understanding the issue, current practices, and customer flow.
BIODOC® partnered to create tailor made solution which addressed the urinal odour and blockage issues along with providing huge water savings.
The BIODOC® odourless & waterless urinal program comes with active bacteria and enzymes and are green certified to ensure Airport achieves its sustainability goals along with higher customer satisfaction & experience ratings
Results –
- No major blockage in urinals due to uric acid salt deposition in last 3 years
- Better customer satisfaction along with ease of use for the janitorial team giving them more time to focus on its core activity ‘Cleaning’.
Drastic savings in terms of energy and costs associated with waste waster treatment as all the 700+ urinals were made waterless.
